Troubleshooting

Common challenges, misunderstandings and questions

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33 articles in this collection
Written by Vince and Stella
Airbnb

How to find your Airbnb account ID

We sometimes ask for your Airbnb account ID. Here's how to find it.
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Written by Vince
Updated over a week ago

Change check-in and out time on Airbnb

You can change check-in and out times directly on Airbnb
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Written by Stella
Updated over a week ago

Airbnb guest sees "host's calendar is not updated"

What does this message mean?
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Written by Vince
Updated over a week ago

Not receiving an email verification

What to do when you don't receive the email verification when connecting Airbnb
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Written by Stella
Updated over a week ago

Unable to accept an Airbnb reservation alteration

Why you or your guest are unable to accept an Airbnb reservation alteration
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Written by Vince
Updated over a week ago

How to find an Airbnb enquiry thread ID

To troubleshoot Airbnb enquiries we need the thread ID which you can find on your Airbnb account.
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Written by Stella
Updated over a week ago

Can't edit listing content on Airbnb

Certain inputs are disabled on Airbnb when connected to an official partner like Uplisting.
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Written by Stella
Updated over a week ago

How to disable instant book on Airbnb

You can disable instant book on Airbnb when using Uplisting.
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Written by Stella
Updated over a week ago

Disconnecting Uplisting from Airbnb

You can easily disconnect an entire account or individual listings to stop syncing
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Written by Vince
Updated over a week ago

Does Airbnb Smart Pricing work when connected to Uplisting?

Airbnb smart pricing does not work when connected to an official software partner like Uplisting. What happens if smart pricing is enabled?
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Written by Stella
Updated over a week ago

FAQ: Why Airbnb co-hosted listings are not supported

Airbnb co-host listings are not supported on the official Airbnb integration.
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Written by Vince
Updated over a week ago