Uplisting

How to remove or delete a property ⛔️

Sometimes you don't want to trigger automated messages for particular guests and bookings. You can disable automated on each booking.

Disable automated messages on a booking

Vince

Stella

Common challenges, misunderstandings and questions

Troubleshooting 

The Uplisting Booking ID helps us to answer queries and solve any issues quickly

How to find the Uplisting Booking ID

The Uplisting Listing ID helps us to answer queries and solve any issues quickly

How to find the Uplisting Listing ID

Reaching out to customer support

Changes made on Uplisting don't seem to reflect on the {booking site}

Is Uplisting syncing with {booking site}

Why can't I edit imported bookings?

General booking site FAQ's

You change the rate on the calendar, it works, then it reverts back after a while.

Uplisting calendar prices are being reset

Rates and prices

We sometimes ask for your Airbnb account ID. Here's how to find it.

How to find your Airbnb account ID

You can change check-in and out times directly on Airbnb

Change check-in and out time on Airbnb

Airbnb guest sees "host's calendar is not updated"

What to do when you don't receive the email verification when connecting Airbnb

Not receiving an email verification

Why you or your guest are unable to accept an Airbnb reservation alteration

Unable to accept an Airbnb reservation alteration

To troubleshoot Airbnb enquiries we need the thread ID which you can find on your Airbnb account.

How to find an Airbnb enquiry thread ID

Certain inputs are disabled on Airbnb when connected to an official partner like Uplisting.

Can't edit listing content on Airbnb

You can disable instant book on Airbnb when using Uplisting.

How to disable instant book on Airbnb

You can easily disconnect an entire account or individual listings to stop syncing

Disconnecting Uplisting from Airbnb

Airbnb smart pricing does not work when connected to an official software partner like Uplisting. What happens if smart pricing is enabled?

Does Airbnb Smart Pricing work when connected to Uplisting?

Airbnb co-host listings are not supported on the official Airbnb integration.

FAQ: Why Airbnb co-hosted listings are not supported

Airbnb

Uplisting not syncing with Booking.com? Here's why.

Troubleshoot: Uplisting not syncing with Booking.com

Booking.com don't display all restrictions by default. Here's how to change that.

How to display all Booking.com calendar restrictions on the Booking.com extranet calendar

I only want to connect some Booking.com listings

The most common reason that Uplisting is not syncing with Booking.com (BDC) is that the connection is not completed on Uplisting or BDC.

Uplisting not syncing with Booking.com

Booking.com's risk free cancellation program is not perfect and can cause issues with messages sending to the original guest.

Booking.com messages sending to wrong guest

There are two reasons why you would receive a booking from Booking.com with a min stay (MLOS) less than what you expected.

Bookings allowed with lower min stay that was set

Why can this happen? There is a genuine reason and it's mostly good news.

Booking.com reservation cancelled but not removed on Uplisting

This is most likely due to an additional rate plan or a promotion.

Booking allowed with lower rates

Booking.com

How to find your Vrbo (HomeAway) advertiser or assigned ID

Vrbo advertiser or assigned ID

Payment not taken for Vrbo (Homeaway) reservation

Unfortunately the messaging integration with VRBO (Homeaway) is not as advanced as Airbnb or Booking.com.

Guest messages not appearing

Connect your listings to VRBO (Homeaway) when you already have a VRBO (Homeaway) account