Saved replies offer a big time saver for guest communication on both desktop and mobile.

The lowdown

  • Save any message
    You can save any messages you have already sent (on any booking). 
  • Insert reply tags
    You can edit the saved message and insert 'reply tags' such as guest_first_name and listing_name. When you then insert a saved reply when sending a message to your guest, their guest name will automatically be included. You don't need to make any changes!
  • Edit as required
    You can edit the guest message before you send it. 

How to save and insert a saved reply

  1. Save any message by selecting the save icon next to one of your previously sent messages.
  2. Replace the guest name (and other appropriate words) with reply tags.
  3. Save
  4. Use the 'Saved reply' button to insert a saved reply
  5. Edit if required prior to sending

Note: you can can also create a saved reply from scratch.

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